TERMS OF SALES AND CONDITIONS
The content of this website is provided by:
CAMILLE VOST - CJP Creations EURL
Head office: 16 rue des volunteers 92140 Clamart
RCS number: 828 406 033 Nanterre
This website is hosted by the company OVH
2 Kellermann Street
59100 Roubaix - France
Phone: +33 9 72 10 10 07
Mailing address: Camille Vost 81 rue de Miromesnil 75008 Paris, France
These terms and conditions are concluded between, on the one hand, Mrs. Camille Prévost, whose commercial name is Camille Vost, herein named "Camille Vost" and on the other hand, persons wishing to make a purchase via the Camille vost website (www.camillevost.com), herein named "the User". These conditions concern only non-trading individuals. The parties agree that their relationship will be governed exclusively by this agreement, excluding any conditions previously available on the site. If a condition were deficient, it would be considered to be governed by the practices in force in the distance selling sector of which the companies have the headquarters in France.
These terms are intended to define the terms of sale between Camille Vost and the User, from the order to the services, as well as payment and delivery. They regulate all the steps necessary to place the order and ensure the follow-up of this order between the contracting parties.
Any order is valid acceptance of the prices and description of the products available for sale. Any dispute on this point will arise in the context of any exchange and of the guarantees mentioned below. Camille Vost undertakes to honor the orders received on the website only within the limit of available stocks of the products. In the lack of availability of the product, Camille Vost undertakes to inform the user.
3. Shipping and delivery costs
Shipping costs are the charge of the user and depend on the country of delivery and / or the weight of the item(s) sent. They will be specified to the customer when the order is confirmed. For countries outside the European Union, the costs of shipping and returns in the event of an exchange or a refund are the customer's charge. Ordered products will be delivered to the address indicated by the user anywhere in the world. The risks of transportation are the responsibility of the customer, starting from the outlet of the product from the warehouse.
Shipments to France and abroad are made by Colissimo. For shipments within the European Union, Camille Vost uses the services of Colissimo. - for deliveries outside Europe, Camille Vost uses the services of DPD/Fedex. As for the shipping service, the package will only be sent on Mondays from 4:00 pm. Shipping costs are calculated automatically as soon as you finalize your purchase bag and appear in the total to pay. The amount depends on the products’ quantity in your order, the delivery area and the service chosen. When the parcel is sent, we will email you its corresponding tracking number. From the departure and until its arrival, you have the possibility to track your package by indicating its tracking number on the www.colissimo.fr site or express couriers websites.
Customs and other costs in the country of arrival are the charge of the recipient. Any defects or delays of more than 8 working days must be reported to our customer service by email at firstname.lastname@example.org. You must check the conformity of the goods at the time of delivery and indicate, if possible on the delivery order, in the form of handwritten reservations accompanied by your signature any anomalies found (open package, damaged product ...) then contact customer service by email. The deadlines and tariffs are currently as follows and are subject to change.
Delivery options in metropolitan France: 8 to 10 euros
Express Paris-only : 13 euros
European Union : 18 euros
Rest of the world : 28 to 38 euros
4. Prices, payment and invoicing
Prices are quoted in Euros all taxes included. They take account of the VAT applicable on the day of the order. These prices are excluded in participation in processing costs (postage, packaging and package price according to the valid amounts). Any applicable rate change may impact the prices of the products. After this date, they are subject to change at any time. However, the prices cannot be changed after the customer's order is placed. Also, if one or more taxes or contributions were created or modified, increased or decreased, this change may impact the selling price of the items on the Camille Vost website.
The prices indicated on the website are guaranteed for the duration of online and within the limit of available stocks. Orders outside the European Union are invoiced free of tax (VAT: 20%). They will be taxed at destination according to the local tax at customer’s charge. For further details about custom duties, consult the customs department of your country. The final price invoiced to the customer is the price indicated on the order confirmation. Payment is made by bank card bearing Visa, Eurocard, Mastercard or American Express. The product invoice will be inserted in the package containing the ordered product.
5. Right of withdrawal, returns and exchanges
Camille Vost is committed to provide high quality products. Despite this, if you are not satisfied with the product purchased, Camille Vost undertakes to exchange or refund your order. You have 14 days from the date of receipt to return the products to us. Return costs are only covered in metropolitan France. For international orders, return costs are not covered. The customer should specify to the customs services that this is a "return for non-compliance » in case of defects.
The products must be returned in their original condition and packaging, accompanied by the return slip in the package to the following address: Camille Vost le studio 81 rue de Miromesnil 75008 Paris, France. It is up to the user to keep all proof of this return and its date. Return costs are the charge of the customer. Items returned damaged or soiled will not be taken back. On-sale items benefit from the exchange or return guarantee.
Under the provisions of article l121-20-2 of the consumer code, objects made to consumer specifications or personalized at the customer’s request (monogram only) cannot benefit from the right of withdrawal and will not be returned or exchanged, except in the case of the warranty against defects affecting the sold item or unless there is an error on our part or customization not in accordance with the customer’s request. The Sur-Mesure items remain exchangeable and refundable. The customer’s attention is drawn to the fact that these goods sold are handmade.
If this is an exchange, the new shipping fees will not be charged to the customer. As for countries outside of the European Union, the shipping and return costs in the event of an exchange of size, model or refund, are the charge of the customer. Refunds will be made within 10 working days of receipt of the package. Damaged or incomplete/missing items will not be refunded and will be returned to you as it is at customer’s charge. Unidentified returned parcels may be returned to their sender. Exceptionally, errors may exist, including simultaneous orders of the same product by several customers. In the event of a product unavailable after placing your order, we undertake to keep you informed by email or by phone as soon as possible.
All items are subject to a contractual guarantee, which does not obstacle the legal guarantee provided for by articles 1641 and following of the civil code. The user also benefits from a guarantee allowing him to return defective items delivered in accordance with articles l 211-4 and in accordance with the consumer code. The user is therefore invited to refer to its texts if he desires to be more informed on these legal guarantees.
7. Signature and proof
In all cases, the online supply of the bank card number and the final validation of the order will be proof of the entirety of the said order in accordance with the provisions of the law of March 13, 2000 and will be required of the sums committed by the items appearing on the order form.
This validation is valid signature and express acceptance of all operations carried out on the site. However, in case of fraudulent use of his credit card, the customer is invited, as soon as this use is found, to contact Camille Vost by sending an email to email@example.com. Camille Vost has an obligation of results for all the steps of ordering as well as for the steps after the conclusion of the contract. Camille Vost undertakes to describe with the greatest accuracy the products sold on Camille vost's website. On the other hand, the responsibility of Camille Vost could not be engaged in the event of the non-performance of its obligations either at the fact unpredictable and insurmontable of a third party to the contract or a case of force majeure as defined by law defined by law .
8. Intellectual property
All elements of the Camille Vost site, whether visual or sound, including the underlying technology, are protected by copyright, trademarks or patents. The user who has a personal website and who wishes to place, for personal use, on his site a simple link directly to the home page of Camille Vost's site must request authorization from Camille Vost. In any case, any link, even tacitly authorized, should be withdrawn at the simple request of Camille Vost.
In the hypothesis that one of the clauses of this agreement is void and not achieved by a change of legislation, of regulations or by a decision of justice, this shall in no event affect the validity and compliance of these general conditions sale. These terms and conditions shall apply during the entire time of the online service of the services offered by Camille Vost. The archive of purchases and invoices is carried out on a reliable and durable media so as to correspond to a faithful and durable copy in accordance with article 1348 of the civil code.
protection of personal data
in accordance with law no. 78-17 of january 6, 1978 relating to computers, files and freedoms, the customer has the right to access, modify, rectify and delete data concerning him. these rights can be exercised by email sent to firstname.lastname@example.org
the buyer has the option of unsubscribing from the newsletter by sending an email to email@example.com with the words « newsletter unsubscription » in the subject line of the email.
camille vost cannot be held responsible for any inconvenience or damage inherent from the use of the internet network, in particular in the event of service disruption, malicious intent or external intrusion.
these conditions are subject to french law. the competent court in case of litigation will be that of the place of the defendant's domicile or, at the choice of the claimant of the place of actual delivery of the product